Help Centre

Clear answers for clients, salons, independent professionals, and salon teams using Gloa.

For clients

Getting started — Open your account, set it up, and find your way around.
Finding a salon — Search, narrow the results, read a page, and keep the places you like.
Booking an appointment — Find a salon, pick a service and a time, and confirm.
Changing or cancelling — Move an appointment, cancel one, and what the deadline means.
Paying — Cards, deposits, what you are charged and when, and refunds.
Rewards and points — How points add up and how to use a reward.
Messages — Talk to a salon, send a photo, and manage notifications.
Your account and privacy — Passwords, your information, your rights, and closing your account.
When something goes wrong — A payment failed, a salon cancelled, or something does not look right.

Getting started — Open your business on Gloa and get ready to take bookings.
Your page — Design the page clients see, add photos, and share your link.
The look of your page — Templates, colours, fonts, your logo, and the photos you show.
Services and prices — Build your menu, set durations, and keep it organised.
Calendar and hours — Opening hours, time off, blocks, and taking a walk-in.
Your team — Invite people, set what they can see, and manage their hours.
More than one location — Add another address, move between them, and see what they share.
Your clients — Your client list, notes, history, and importing contacts.
Getting paid — Set up payouts, take payment, issue a refund, and read your totals.
Deposits, cancellations and no-shows — Decide what you ask for up front and what happens when plans change.
Marketing and loyalty — Bring clients back, build a rewards ladder, and run a promotion.
Insights and reports — Understand your numbers and export what your accountant needs.
Your Gloa plan — What you pay Gloa, how billing works, and changing your plan.
Privacy and your obligations — Client information, consent, and what the law asks of you.

Getting started — Open your business on Gloa and get ready to take bookings.
Your page — Design the page clients see, add photos, and share your link.
The look of your page — Templates, colours, fonts, your logo, and the photos you show.
Services and prices — Build your menu, set durations, and keep it organised.
Calendar and hours — Opening hours, time off, blocks, and taking a walk-in.
Your clients — Your client list, notes, history, and importing contacts.
Getting paid — Set up payouts, take payment, issue a refund, and read your totals.
Deposits, cancellations and no-shows — Decide what you ask for up front and what happens when plans change.
Marketing and loyalty — Bring clients back, build a rewards ladder, and run a promotion.
Insights and reports — Understand your numbers and export what your accountant needs.
Your Gloa plan — What you pay Gloa, how billing works, and changing your plan.
Privacy and your obligations — Client information, consent, and what the law asks of you.