Rewards and points

How points add up and how to use a reward.

1. How you earn points — A participating salon adds points after an eligible visit is completed. The salon chooses how its program works and which services count.
2. Use a reward on a booking — Choose an unlocked salon reward and apply it before you confirm. The booking summary shows exactly what it changes.
3. Your reward after a cancellation — A reward held for a booking returns to your rewards when that appointment is cancelled. The salon's money policy still applies separately.
4. Receive offers from a salon — Choose to receive a salon's offers when you review a booking. Your choice is recorded after the booking succeeds, and the salon decides whether and when to send an offer.
5. Active, used and expired offers — An offer's status tells you whether it is still available. Active offers show an expiry date when they have one; used and expired offers stay visible but are dimmed.
6. Why one booking takes one reward — A booking accepts one reward ticket. Selecting another reward replaces your current choice, and the booking total updates so you can compare before confirming.
7. A reward held for an unfinished booking — After you submit a booking with a reward, the ticket is reserved for that booking while confirmation or payment is unfinished. It shows as Reserved and cannot be used on another booking at the same time.
8. Points after a cancelled or missed visit — Points are awarded only when an eligible visit is completed. A cancelled or missed visit does not earn visit or spending points, and its money is handled separately under the salon's policy.
9. Stop or restart a salon's offers — You can stop marketing offers from one salon without affecting your bookings or the rest of Gloa. That salon then appears under Stopped offers, where you can subscribe again.