Getting paid

Set up payouts, take payment, issue a refund, and read your totals.

1. Offer a tip at check-in — Turn on optional card tips, let the client make the choice at check-in, and read what happened without holding up the appointment.
2. Set up payouts — Connect your business and bank account so money collected through Gloa can reach you.
3. Take payment at the salon — See what the client already paid, then collect any remaining balance directly at your salon.
4. When payouts reach your bank — Understand available and pending money, request a payout when one is offered, and follow a successful request.
5. Issue a refund — Answer a client's refund request or cancel an appointment when its policy calls for money back.
6. When a client's card fails — See whether Gloa is trying again or whether you need to collect payment at the salon.
7. Choose the account that receives your money — Add the bank account that should receive your payouts while you complete payment setup.
8. Change where payouts are sent — Reopen your secure payment details to replace the bank account used for future payouts.
9. When you are asked to confirm your identity — Complete identity requests in the secure payment form so card payments and bank payouts can remain available.
10. When payouts are paused or unavailable — Read the payment status first, then complete any remaining details before trying to send money to your bank.
11. Why money is pending before a payout — Pending money has been collected but is not yet available to send to your bank.
12. Use the payment problems list — Read each failed card state before you contact the client or collect the outstanding amount another way.
13. When a client disputes a card payment — A client can ask her bank to reverse a card payment. Your payout is not reduced while it is contested. Follow the deadline and outcome in Refunds & Disputes.