When something goes wrong

A payment failed, a salon cancelled, or something does not look right.

1. Fix a failed payment — Replace the card connected to an appointment before the booking is released.
2. A salon cancelled your appointment — Check the cancellation notice, your payment status and your next step.
3. An appointment does not look right — Check the details first, then contact the salon or Gloa depending on what is wrong.
4. Reach a person at Gloa — Send a clear request for help and include what is needed to investigate it.
5. A payment was refused — Understand the refusal, check whether the booking was completed and try a card that can be accepted.
6. A page or list will not load — Retry the failed request, distinguish an empty result from an error and avoid repeating a payment while its result is unknown.
7. You are not getting notifications — Check the notification type and channel, then make sure push is allowed on the device you are using.
8. You cannot sign in — Use the exact account email, follow the error shown and reset the password if you no longer know it.
9. A photo or voice message will not open — Retry a failed photo from its message, check whether the conversation itself loaded and ask for help if a voice message still will not play.
10. A salon page looks wrong or out of date — The salon controls its page details. Message it about ordinary corrections, or use Report for misleading or unsafe content.