Paying

Cards, deposits, what you are charged and when, and refunds.

  1. Save and manage a card — Your card can be saved while you book, then used for the amount due when you arrive. You stay in control of which saved card is the default.
  2. What you pay, and when — See what a deposit covers, what is charged at booking, and what remains for your visit. The final review gives you the exact figures before you agree.
  3. When a card is declined — A declined card does not mean the amount was successfully paid. Retry or use another card, depending on when the payment failed.
  4. How a refund reaches you — A refund goes back through the card payment it came from. It often appears within hours, but your card issuer controls when it shows on your account.
  5. Pay at the salon or when you book — The salon decides whether your booking needs money now. Your final review says what is due before you confirm.
  6. Read your booking total line by line — The final review separates services, discounts, Gloa's booking fee and tax on that fee. The total is the amount after those lines are combined.
  7. How deposits work — A deposit is part of your booking total, not an added charge. The salon's policy and the service you choose determine whether one is requested.
  8. When a reward changes your deposit — A loyalty benefit from the salon can reduce or remove the deposit. The payment review shows the normal deposit, your benefit and what remains due.
  9. Change a card and retry a payment — During checkout, choose the card you want before submitting payment. If a later charge fails, use the payment notice in your appointments to choose a saved card or add a new one.
  10. Held, charged or refunded — A held booking is waiting for payment to finish; it is not a completed appointment payment. A charge is money collected, while a refund sends collected money back to the original card payment.
  11. Follow a refund from start to finish — The cancellation result tells you whether money is being returned. The refund then follows the original card payment, and your card issuer decides when the credit appears.