Changing or cancelling

Move an appointment, cancel one, and what the deadline means.

1. Move an appointment — Change the day or time without cancelling and starting over.
2. Cancel an appointment — How to cancel, and what it costs depending on when you do it.
3. What the cancellation deadline means — Every salon sets its own. Here is how to read it before you book.
4. Find upcoming, past, and cancelled appointments — What appears in your appointment list, and where to look when an older or cancelled booking is no longer there.
5. When Gloa will not let you move an appointment — Why Move can be unavailable, why a chosen time can be refused, and what to do next.
6. When the salon asks to move your appointment — Review the salon's proposed time and accept it or keep the original appointment by declining.
7. When the salon cancels your appointment — The booking leaves your active list, a cancellation notice is sent when Gloa has previously confirmed it by email, and any refund follows the policy attached to that booking.
8. Look after a booking you made as a guest — A guest booking is managed through its emails and directly with the salon because it is not attached to a Gloa account.
9. Appointment reminders and missing phone numbers — Gloa's appointment reminders are sent by email, so a missing client phone number does not stop them.