Held, charged or refunded

A held booking is waiting for payment to finish; it is not a completed appointment payment. A charge is money collected, while a refund sends collected money back to the original card payment.

1 min read · Updated August 28, 2026

In short

  • Held means the booking time is temporarily reserved while checkout finishes.
  • Charged means a payment completed and money was collected.
  • Refunded means collected money was sent back through the original card payment.

Gloa holds the appointment time while an unfinished checkout is open. That temporary booking hold is released when you leave an unpaid checkout, and an in-flight booking does not appear as a confirmed appointment in your list.

HeldThe appointment time is waiting for checkout to finish
ChargedThe deposit, full total or later balance was collected
RefundedSome or all collected money was returned to its original card payment

Your card issuer can use its own wording for activity that is still pending. Use the booking confirmation to tell whether checkout finished, and use the original card account to look for a completed charge or refund.

Checkout startsThe appointment time is held while payment is unfinished.
Payment succeedsThe payment is charged and the booking can be confirmed.
A refund is issuedThe returned amount begins travelling back to the original card payment.
My card activity is pending but I have no booking confirmationDo not treat the appointment as confirmed. Check your appointments before trying the payment again.
A refund does not appear yetCheck the account for the original card payment. Your card issuer controls when the credit is posted.

Related articles

  • Follow a refund from start to finish — The cancellation result tells you whether money is being returned. The refund then follows the original card payment, and your card issuer decides when the credit appears.
  • Change a card and retry a payment — During checkout, choose the card you want before submitting payment. If a later charge fails, use the payment notice in your appointments to choose a saved card or add a new one.
  • Save and manage a card — Your card can be saved while you book, then used for the amount due when you arrive. You stay in control of which saved card is the default.
  • What you pay, and when — See what a deposit covers, what is charged at booking, and what remains for your visit. The final review gives you the exact figures before you agree.