When a card is declined

A declined card does not mean the amount was successfully paid. Retry or use another card, depending on when the payment failed.

1 min read · Updated August 28, 2026

In short

  • A declined attempt is not a completed payment.
  • Read the payment message, then retry the card or choose another one.
  • If payment is required while booking, wait for the booking confirmation before treating the time as confirmed.

If your card is declined while booking, the payment has not completed. If it is declined when your remaining balance is charged at arrival, that balance is still due to the salon.

  1. Read the payment message to see whether the failed payment is for a new booking or for the balance of an existing appointment.
  2. Try the card again if its details are correct, or choose another card. Your card issuer can explain a refusal that continues.
  3. Return to the appointment and make sure its payment no longer needs attention.
My card was declined while bookingRetry it if the details are correct, or choose another card, then wait for the booking confirmation.
My balance failed at arrivalRetry the card or choose another one because the balance is still due to the salon.
The refusal continuesAsk your card issuer to explain the refusal.
Will retrying charge me twice?
A declined attempt is not a completed payment. Check the booking confirmation and your card activity before trying again if the first result is unclear.

Related articles

  • Save and manage a card — Your card can be saved while you book, then used for the amount due when you arrive. You stay in control of which saved card is the default.
  • What you pay, and when — See what a deposit covers, what is charged at booking, and what remains for your visit. The final review gives you the exact figures before you agree.
  • How a refund reaches you — A refund goes back through the card payment it came from. It often appears within hours, but your card issuer controls when it shows on your account.
  • Pay at the salon or when you book — The salon decides whether your booking needs money now. Your final review says what is due before you confirm.