Use the payment problems list

Read each failed card state before you contact the client or collect the outstanding amount another way.

1 min read · Updated August 28, 2026

In short

  • The dashboard shows a notice when one or more saved cards did not pay.
  • The list shows the client, service, appointment time, current state, and any amount still owed.
  • Wait for an in-progress charge or scheduled retry; collect another way only after automatic attempts have stopped.

This list is read-only. It tells you what is happening so you do not charge beside an attempt that may still succeed.

Path: Business dashboard › A card on file did not pay

  1. Open the payment notice on your business dashboard.
  2. Read the state and outstanding amount on each row. Rows that need a person to act appear before rows that are only informational.
  3. Act only when the state says the automatic attempts have stopped.
Charge in progressWait. Collecting now could make the client pay twice.
Another try is scheduledRead the next attempt shown and wait for that attempt.
Automatic attempts stoppedContact the client or collect the outstanding amount at the salon.
Cancelled because the card did not payThe row shows no outstanding amount because the appointment is no longer active.

Related articles

  • When a client's card fails — See whether Gloa is trying again or whether you need to collect payment at the salon.
  • Take payment at the salon — See what the client already paid, then collect any remaining balance directly at your salon.
  • Offer a tip at check-in — Turn on optional card tips, let the client make the choice at check-in, and read what happened without holding up the appointment.
  • Set up payouts — Connect your business and bank account so money collected through Gloa can reach you.