Why money is pending before a payout

Pending money has been collected but is not yet available to send to your bank.

1 min read · Updated August 28, 2026

In short

Pending and available are different parts of your balance.
Only the amount under Available to pay out can be sent to your bank.
When pending money clears, it moves into the available balance.

Pending	Available to pay out
Collected money that is still on the way to your available balance. It cannot be included in a payout yet.	Money that can be sent to your bank now. The payout action uses this balance.

Client payment collected	The money can first appear under Pending.
Money clears	It moves to Available to pay out.
Payout started	The payout appears in Recent payouts with its own status and arrival date.

Open Payments and compare Available to pay out with Pending.
Start a payout only from the available amount. If the available amount is zero, the payout action stays unavailable.
After starting it, follow the separate payout status under Recent payouts.

My client paid, but Pay out now is unavailable	Check whether the money is under Pending. Wait for it to move to Available to pay out.

Related articles

When payouts reach your bank — Understand available and pending money, request a payout when one is offered, and follow a successful request.
When payouts are paused or unavailable — Read the payment status first, then complete any remaining details before trying to send money to your bank.
Offer a tip at check-in — Turn on optional card tips, let the client make the choice at check-in, and read what happened without holding up the appointment.
Set up payouts — Connect your business and bank account so money collected through Gloa can reach you.