When payouts reach your bank

Understand available and pending money, request a payout when one is offered, and follow a successful request.

1 min read · Updated August 28, 2026

In short

  • Client money can be pending before it becomes available.
  • A payout is offered only when payouts are enabled and money is eligible for the chosen payout method.
  • Follow the status and expected arrival date in your recent payout history.

Money collected from a client can appear as pending before it becomes available. Only the available balance can be sent to your bank.

After collectionThe money can first appear as pending.
Once clearedThe money becomes available for a payout.
After a payout is acceptedIts status and expected arrival date update in your recent history.
  1. Open payments and payouts, then read the available and pending balances.
  2. If a payout option is offered, review the amount and timing on the confirmation screen, then submit the request. The available amount can change before the request is accepted.
  3. After the request is accepted, follow the payout in your recent history. Its status and expected arrival date update there.
The payout request is refusedRead the message shown. Payouts may not be enabled, the eligible balance may be empty or may have changed, or the chosen payout method may not be available for the account. Refresh the payment status and balances; if an instant payout is unavailable, use the standard option only when Gloa offers it.

Related articles

  • Set up payouts — Connect your business and bank account so money collected through Gloa can reach you.
  • Read your dashboard — Choose a period, then read appointments, earned revenue, clients, and the items that need your attention.
  • Offer a tip at check-in — Turn on optional card tips, let the client make the choice at check-in, and read what happened without holding up the appointment.
  • Take payment at the salon — See what the client already paid, then collect any remaining balance directly at your salon.