A reward held for an unfinished booking

After you submit a booking with a reward, the ticket is reserved for that booking while confirmation or payment is unfinished. It shows as Reserved and cannot be used on another booking at the same time.

1 min read · Updated August 28, 2026

In short

  • A submitted booking reserves its selected reward before the booking is confirmed.
  • The wallet marks the ticket Reserved while it belongs to that booking.
  • A reserved ticket cannot be selected for another booking.

The hold prevents the same ticket from reducing two bookings at once. A reward is not reserved while you are only browsing the booking steps; the hold begins when the booking is submitted with that reward.

While you build the bookingThe unlocked ticket remains available.
When you submit with the rewardThe ticket is reserved for that booking.
When the visit is completedThe reserved ticket is used.
If the booking is cancelled or marked missedThe reserved ticket becomes available again.
My ticket says Reserved and is missing from a new booking.It is attached to another booking and cannot be used twice. Check the booking you submitted with that ticket.

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  • Your reward after a cancellation — A reward held for a booking returns to your rewards when that appointment is cancelled. The salon's money policy still applies separately.
  • How you earn points — A participating salon adds points after an eligible visit is completed. The salon chooses how its program works and which services count.
  • Use a reward on a booking — Choose an unlocked salon reward and apply it before you confirm. The booking summary shows exactly what it changes.