Fix a failed payment
Replace the card connected to an appointment before the booking is released.
1 min read · Updated August 28, 2026
In short
- A scheduled card payment that never succeeds can cause the appointment to be released.
- Open the card-problem notice in Appointments and choose a card for each affected appointment.
- Updating a card does not restore an appointment that has already been released.
If a scheduled card payment never succeeds, the appointment can be released. Gloa shows the exact amount still due and the current state on the screen where you fix it.
Path: Appointments › Card-problem notice
- Open Appointments and choose the card-problem notice above your bookings.
- Choose another saved card, or add a new card and then select it for the affected appointment.
- Wait for the confirmation that the card was updated. If more than one appointment has a problem, fix each one shown in the list.
| More than one appointment has a problem | Update the card for each appointment shown in the list. |
|---|---|
| The appointment was released | Ask the salon about booking again; adding a card does not restore it. |