An appointment does not look right
Check the details first, then contact the salon or Gloa depending on what is wrong.
1 min read · Updated August 28, 2026
In short
- Compare the appointment in Gloa with your confirmation email.
- Ask the salon about its service, professional, schedule or arrival details.
- Keep both records if Gloa conflicts with your confirmation.
- Open the appointment and compare the salon, service, professional, date, time and payment details with your confirmation email.
- If the salon needs to change the service, professional or arrival details, message the salon. It controls the work and its schedule.
- If the information shown in Gloa conflicts with your confirmation, keep both and contact Gloa. Include the salon name and appointment date, but never send full card details.
| The salon details are wrong | Message the salon about the service, professional or arrival details. |
|---|---|
| Gloa and the email do not match | Keep both records and include the salon name and appointment date in your request for help. |
| The appointment time is close | Reach the salon directly because a request for help does not pause its cancellation deadline. |
- Should I cancel and book again?
- Not until you read the cancellation consequence shown on the appointment. Cancelling may affect money you already paid, while a simple correction may only require a message to the salon.