A salon cancelled your appointment
Check the cancellation notice, your payment status and your next step.
1 min read · Updated August 28, 2026
In short
- When the salon cancels, the appointment does not go ahead and what you paid comes back in full.
- Check the cancelled appointment for the return status and any salon message.
- Ask the salon for another time; a cancelled appointment is not moved automatically.
When the salon cancels, the appointment no longer goes ahead and anything you paid comes back to you in full. The exact figure and its status are shown on the cancelled appointment.
| When the salon cancels | The appointment no longer goes ahead and what you paid comes back in full. |
|---|---|
| After the cancellation notice | Open the appointment to check the return status and read any salon message. |
| If you want another time | Ask the salon because the cancelled appointment is not moved automatically. |
- Open the appointment from your bookings or from the cancellation notice.
- Read any message the salon included. A salon may also send a separate appointment notice if it needs you to reschedule or if a product is unavailable.
- Contact the salon if you want another time. A cancelled appointment is not moved automatically.