Reach a person at Gloa
Send a clear request for help and include what is needed to investigate it.
1 min read · Updated August 28, 2026
In short
- The salon handles questions about its service, professionals, schedule and availability.
- For an account, booking or payment issue, include the details needed to investigate what happened.
- Never send your password or full card number.
For help with your account, booking or payment, write to support@gloa.ca. For a request or complaint about personal information, write to privacy@gloa.ca.
What to include
- The email address on your Gloa account.
- The salon name and appointment date when the question is about a booking.
- What you expected, what happened instead, and the exact wording of any error you saw.
- A screenshot if it helps, after hiding unrelated personal information.
- Who handles a salon's service or schedule?
- The salon does. Message it directly about arrival time, the service itself, your professional or its availability.
- What if the matter is urgent?
- If today's appointment is affected, contact the salon directly as well. If anyone is in immediate danger, contact local emergency services.