You are not getting notifications
Check the notification type and channel, then make sure push is allowed on the device you are using.
1 min read · Updated August 28, 2026
In short
- Notification choices are separate for booking updates, messages, promotions and appointment reminders.
- Each type has its own push and email switches.
- On a supported web browser, push also needs to be turned on for this device and allowed in the browser.
Path: Profile › Notifications
Your notification choices are stored on the device where you set them. Turning on email for one type does not turn it on for the others, and the email address shown on the Notifications page comes from your profile.
- Open Profile, then Notifications.
- Turn on push or email for the notification type you are missing. Booking updates, messages, promotions and reminders are controlled separately.
- On the web, turn on Push notifications for this device.
- If the page says notifications are blocked, allow them in your browser's site settings.
| Push is on for Messages, but this device stays quiet | Check that Push notifications for this device is also on. |
|---|---|
| The device switch says notifications are blocked | Change the permission in the browser's site settings; Gloa cannot undo a browser-level block. |
| Email is going to the wrong address | Change the email address in your profile; Notifications shows the address currently attached to the account. |