Look after a booking you made as a guest

A guest booking is managed through its emails and directly with the salon because it is not attached to a Gloa account.

1 min read · Updated August 28, 2026

In short

  • Keep the confirmation email: it carries the appointment details and arrival codes.
  • A guest booking does not appear in an account's Appointments list.
  • To change or cancel it, contact the salon using the details in the booking email.

Booking as a guest records the appointment without a Gloa account. The salon keeps the name and contact details you entered with its client record, while the booking itself has no signed-in account owner.

Keep these handy

  • The confirmation email with the salon, service, date, and time
  • The arrival QR code or short arrival code from that email
  • The email address you used when booking
  1. Open your confirmation email whenever you need to check the appointment details.
  2. Contact the salon if you need to change or cancel the booking. Use the same name and email address you entered so the salon can identify the right booking.
  3. Bring the arrival code from the email when you go to the appointment.
“I signed in, but the guest booking is missing.”That booking is not linked to the account. Use its confirmation email and contact the salon for any change.
“I cannot find the confirmation email.”Check the inbox and junk folder for the address used at checkout. If it is not there, contact the salon and give the name, date, and time you entered.

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