Set the no-show grace period

Choose how long you wait after an appointment starts before it can be marked as a no-show.

1 min read · Updated August 28, 2026

In short

The grace period starts at the appointment's scheduled start.
Until it ends, the no-show action stays unavailable.
The same period also holds back any no-show fee attached to the booking.

Path: Business profile › Booking policy › No-show grace

Before the appointment starts	You cannot close it as completed or no-show.
During the grace period	You may mark it completed, but no-show remains locked.
After the grace period	No-show becomes available if the client has not checked in.

Open Business profile and find No-show grace under Booking policy.
Choose a preset or choose Custom and enter the waiting time. The explanation underneath confirms that this wait protects clients who are only late.
Save the business profile.

The no-show action is still missing.	Check the appointment start and wait for the countdown shown on its details to finish.
The client has checked in.	Mark the appointment completed instead; a checked-in client cannot be a no-show.

Related articles

Mark a client as a no-show — Record that a client did not arrive, after giving them the allowed grace time.
Clear the needs-review list — Resolve past appointments with no check-in by marking each one completed or no-show.
Choose what clients pay up front — Choose whether booking requires no deposit, part of the total, a fixed amount, or full payment.
Write your cancellation policy — Choose the notice deadline and the outcome when a client cancels after it.