Clear the needs-review list

Resolve past appointments with no check-in by marking each one completed or no-show.

1 min read · Updated August 28, 2026

In short

The list contains confirmed appointments whose end time passed without a check-in.
Mark completed when the service happened; mark no-show when the client did not attend.
Resolving a row removes it from the list.

Path: Home › Needs review

Included	Past confirmed appointments with no check-in
Order	Oldest first
Choices	Mark done or No-show

Mark done	No-show
Choose this when the service happened. The appointment becomes completed.	Choose this when the client did not attend. A fee may apply if the booking carries one.

Open the Needs review notice on Home.
Read the client, service, and appointment time on the first row.
Choose Mark done if the service happened, or No-show if the client did not attend. No-show stays unavailable until that appointment's grace period has ended.
Confirm the choice, then continue with the next row.
Choose Load more if the list has more appointments.

No-show is dimmed on a row.	Wait for the grace period to end. The row shows how much longer it remains locked.
The list says there is nothing to review.	There are no matching past appointments left to resolve.

Related articles

Mark a client as a no-show — Record that a client did not arrive, after giving them the allowed grace time.
Can you undo a closed appointment? — A no-show or completed status cannot be undone from the appointment. Check the status carefully before confirming it.
Choose what clients pay up front — Choose whether booking requires no deposit, part of the total, a fixed amount, or full payment.
Write your cancellation policy — Choose the notice deadline and the outcome when a client cancels after it.