Can you undo a closed appointment?

A no-show or completed status cannot be undone from the appointment. Check the status carefully before confirming it.

1 min read · Updated August 28, 2026

In short

There is no undo control after you mark a booking no-show or completed.
The closed status stays on the appointment and in its event history.
Confirm the client's attendance before choosing either result.

Completed	No-show
Use when the service happened. Available only after the appointment starts.	Use when the client did not attend. Available only after the grace period and without a check-in.

Before you confirm

Match the client name to the appointment
Check whether an arrival was recorded
Decide whether the service happened
Read the confirmation message

I marked the visit no-show by mistake.	The appointment does not offer an undo action. The no-show status remains on it.
I marked the visit completed by mistake.	The appointment does not offer a reopen action. The completed status remains on it.

Can I switch directly from completed to no-show?: No. A completed appointment cannot be marked as a no-show.
Can a checked-in client be marked no-show?: No. Use completed when the service happened.

Related articles

Mark a client as a no-show — Record that a client did not arrive, after giving them the allowed grace time.
Clear the needs-review list — Resolve past appointments with no check-in by marking each one completed or no-show.
Choose what clients pay up front — Choose whether booking requires no deposit, part of the total, a fixed amount, or full payment.
Write your cancellation policy — Choose the notice deadline and the outcome when a client cancels after it.