Get booking working after your plan is paused

Pay the outstanding plan amount with a valid saved card. Online booking reopens when the payment clears.

1 min read · Updated August 28, 2026

In short

A pause stops new online bookings, not the appointments already in your book.
You can still enter walk-ins and bookings you take directly.
Pay what is outstanding from Billing to reopen online booking.

Still available	Your page, calendar, clients, history, and existing appointments
Paused	New online bookings

Path: Account › Billing

Open Billing and make sure a valid card is saved.
Choose Pay now and reopen booking.
Review what will be charged, then confirm the payment. This uses the saved card shown under Payment method.
Read the confirmation to see whether booking is open or still updating.

The payment went through, but booking is not open yet.	The confirmation tells you when the booking page is still updating; check Billing again shortly.
I am told there is nothing to pay.	Refresh Billing and read the current plan status before trying again.

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Fix a plan payment that did not go through — Your existing appointments and records stay in place. Update the card, then pay the open amount from Billing.
Change the card used for your plan — Add the replacement card, then mark it as the default card for future plan charges.
What your Gloa plan covers — Your plan covers your business use of Gloa; client payments and bank payouts are separate money flows.
How plan billing works — See the next charge, keep your billing details current, and find every plan invoice.