Fix a plan payment that did not go through
Your existing appointments and records stay in place. Update the card, then pay the open amount from Billing.
1 min read · Updated August 28, 2026
In short
- A missed plan payment does not delete your clients, calendar, or booked appointments.
- Billing shows your current status and, while there is still time, the date to settle it.
- Saving a replacement card is separate from paying the open amount.
| Payment does not go through | Clients see no difference, your calendar stays intact, and you cannot add a location. |
|---|---|
| The plan is paused | New online bookings stop; existing appointments and business records remain. |
| The open payment clears | Your plan returns to its updated status and online booking reopens. |
Path: Account › Billing
- Open Billing and read the notice and current status.
- Add a valid card or mark another saved card as Default.
- Choose the action to pay what is outstanding and review the confirmation before paying. The payment uses the card shown in Payment method.
- Check the updated plan status on the statement.
| I changed the card, but the payment is still due. | Use the payment action on the plan statement; changing the card alone does not pay an open amount. |
|---|---|
| The payment action did not work. | Wait a moment, check that the intended card is Default, and try again. |