Know what Gloa keeps and for how long
Use Gloa's published retention periods without confusing them with the schedule your business must set for its own records.
1 min read · Updated August 28, 2026
In short
- Gloa's Privacy Policy publishes the retention period for each kind of platform record.
- Client conversations remain on a rolling sixty-day window; their photographs and voice notes leave with the message.
- Your business must separately decide and document how long it needs its own client notes and photos.
| Account and profile | As long as the account exists |
|---|---|
| Client conversations | Rolling sixty days |
| Appointments and payment records | Six years after the tax year concerned, then anonymized |
| While needed | The record remains available for its stated purpose. |
|---|---|
| At the end of its period | The record is destroyed or anonymized according to the published schedule. |
An account acceptance record stays as long as the account or booking it belongs to. A salon notice keeps the line you wrote for ninety days, or less when the client deletes their account; the fact that a notice was sent stays with the appointment.