Separate your privacy duties from Gloa's
Your business answers for its client records; Gloa answers for the platform and information given directly to it.
1 min read · Updated August 28, 2026
In short
- Your business is responsible for the personal information in its client book, notes, and business records.
- Gloa is responsible for the platform and information a person gives directly to Gloa.
- Send each request to the party that holds and controls the record, and cooperate when a request covers both.
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Your business should have
- A person responsible for privacy
- Clear purposes for each collection
- Access limited to people who need the information
- A retention and destruction schedule
- A way to receive and answer client requests
- Read the request and identify which records it names.
- Answer directly for information in your client book, notes, photographs, and business records. Using Gloa to manage the record does not transfer your responsibility for it.
- Direct a request about the person's Gloa account to privacy@gloa.ca.
- When the request covers both sets of records, explain the split and handle your part without waiting.
- Does Gloa answer a request about my salon notes?
- Your business answers for the notes it holds about its client. Gloa answers for the person's platform account and information given directly to Gloa.
- Does deleting a Gloa account close the salon's request?
- No. If your business actually served the client, its own service record can remain and your business must answer for it.