Propose a new time for a booking

Send a confirmed client a proposed date and time. The original appointment stays in place until the client accepts, and the proposal does not change the booking amount.

1 min read · Updated August 28, 2026

In short

A proposal does not move the booking or change its amount when you send it.
The client chooses whether to accept or decline.
The original time remains if the client declines.

When you send	The client receives the proposed time and the original booking stays put.
If the client accepts	The booking moves to the proposed time.
If the client declines	The original appointment remains.

Open the confirmed booking in Bookings and choose Postpone.
Choose the proposed date, time and duration. The proposed time is not held while the client considers the request.
Add an optional note for the client, then send the request.

Postpone is not available	Check that the booking is confirmed, belongs to a client with an account and has no proposal awaiting a response.
The booking did not move after I sent the request	The original time stays until the client accepts.
The client cannot accept the new time	Check whether the booking is still active and whether another booking has taken the proposed time.

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