When a time is taken during payment
Availability is checked again before payment starts. If another booking wins the time first, you are asked to choose another slot and no charge begins for the refused booking.
1 min read · Updated August 28, 2026
In short
- Choosing a time does not reserve it.
- Gloa checks the calendar again when you confirm.
- A booking that passes that check holds the time while its payment or card step is open.
- A booking refused because the time was taken does not start a charge.
Two people can see the same free time before either confirms. The first booking that passes the final calendar check occupies it. The other person receives an unavailable-time message before their payment step begins.
| You choose a time | The time is selected for your draft, but it is not reserved yet. |
|---|---|
| You confirm | The salon's hours, staff schedule, blocks and overlapping appointments are checked again. |
| Payment starts | The time is held while you complete the required payment or card step. |
| You finish | Successful payment or card confirmation puts the booking on the confirmed path. |
- Close the unavailable-time message and return to the schedule.
- Choose another enabled time. No preference may show more options than one specific professional.
- Review the payment summary again, then confirm the new time.
| It said the time was just taken | Choose a different enabled time. The refused attempt did not reach the charge step. |
|---|---|
| The new time is also unavailable | Refresh the available choices by selecting another date or No preference, then choose from the enabled times. |