When a client is late or absent

Give a late client the salon's grace period, then record an absence only when the action becomes available.

2 min read · Updated August 28, 2026

In short

Keep the appointment open during the salon's grace period.
After that period, confirm the client has not arrived before marking the appointment absent.
If your role cannot mark an absence, tell the salon.

At the start time	Keep the appointment open while the salon's grace period runs.
During the grace period	Ask the person running the floor about shortening or moving the service.
After the grace period	Confirm the client was not checked in, then mark the appointment absent if your role allows it.

The client is late

Keep the appointment open during the salon's grace period. If you need a decision about shortening or moving the service, ask the person running the floor.

The client does not arrive

Open the appointment after its start time. Gloa keeps the absent action unavailable until the salon's grace period has passed.
Make sure the client has not arrived and was not checked in by someone else.
Mark the appointment absent and confirm. If that action is not available to your role, tell the salon so it can close the appointment.

The absent action is not there yet	Wait until the salon's grace period has ended. The action becomes available on its own.
The appointment is not assigned to me	Ask the salon owner or a manager to close it.
The client was already marked present	Do not mark the appointment absent. If the arrival record is wrong, ask a manager to review it.