When a booking is moved or cancelled

A moved booking keeps its service and assignment at a new time. A cancelled booking is closed and appears under Past.

1 min read · Updated August 28, 2026

In short

  • After a move, use the new date and time shown on the appointment.
  • After a cancellation, the appointment is closed and moves to Past.
  • The appointment activity shows when its status or assignment changed.
MovedCancelled
  • The appointment has a new date and time
  • Its service and assigned professional stay the same
  • The client is notified of the new time
  • The appointment is closed
  • It appears under Past
  • The client is notified of the cancellation
  1. Find the appointment in Confirmed after a move or in Past after a cancellation.
  2. Open it and read the current date, time, assignment, and status.
  3. Read its activity when you need to understand what changed. The current appointment details are the ones to follow.
The appointment is no longer at its old timeSearch for the client or service, then open the result and use the current time.
I cannot find the cancelled appointmentOpen Past and search by the client or service.
The assignment changed and I no longer see itAsk the salon owner or a manager to confirm who now has the appointment.

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  • What you may change on a booking — On an appointment assigned to you, you may confirm it, complete it after it starts, propose a new time, or mark it absent after the grace period.
  • Check a client in — Record that the client has arrived using their booking code.
  • When a client is late or absent — Give a late client the salon's grace period, then record an absence only when the action becomes available.