Reply to a client

Client conversations are not available to a team-member account.

1 min read · Updated August 28, 2026

In short

Ask the salon owner or a manager to reply to the client.

Your Messages area contains the team workspace only; the salon owner and managers handle the client inbox.

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Message your coworkers — Use the salon workspace for quick questions, handoffs, and updates.
Pass along a client message — Give the salon the facts it needs to answer a client clearly.
Keep up with message alerts — Use unread markers and device alerts so an important handoff does not get lost.
React to a team message — Use one emoji on a coworker's message; quoting is not available in team conversations.