Pass along a client message
Give the salon the facts it needs to answer a client clearly.
1 min read · Updated August 28, 2026
In short
- Pass client requests to the right coworker in the salon workspace.
- Include the client, appointment time, request, urgency, and who will reply.
- For a same-day change, send the handoff immediately and confirm it was seen.
Include in the handoff
- Client and appointment time
- What changed or what was asked
- Whether it is urgent
- Who will take ownership of the reply
Your team-member Messages view is the salon workspace. The salon handles conversations sent directly to clients, so pass the request to the right coworker instead of searching for a client inbox.
- Name the client and appointment time clearly.
- Say what changed or what the client asked, without guessing.
- State whether the message is urgent, especially when today's schedule is affected.
- Ask one person to take ownership of the reply so the client does not receive mixed answers.