When you cannot add another location

A new location can be refused when you do not own the current business, the account has reached its location limit, or the business has an unsettled subscription.

1 min read · Updated August 28, 2026

In short

Add a location is available only from a location you own.
Closed locations still count toward the account's location limit.
An unsettled subscription can stop the business from opening another location.
A refusal does not change the locations you already have.

Match the message to the fix

“I do not see Add a location.”	Switch to a location you own. Managers and team members cannot add a location to an owner's business.
“This account has reached the number of locations it can hold.”	Contact Gloa from the profile and ask for the account's location limit to be reviewed.
“This company cannot open another location until its subscription is settled.”	Open Billing, review the notice and update the payment method or settle the amount shown there.
“That salon group is not yours.”	Return to a location you own and start Add a location from there.

After fixing billing

Return to Profile at a location you own.
Open Add a location again.
Complete and save the new location. If the same billing message returns, check the current status shown in Billing before trying again.

Related articles

Add a second location — Open another salon under the same business and start it with its own details, team, services and hours.
Move between your locations — Use the location picker to change which salon you are working in. The app then shows that location's information and work.
What your locations share — Your locations share one business connection and one bill. Their profiles, hours, services, teams and calendars remain separate; owners choose whether client records, messages and public location links are shared.
Set hours and services for one location — Hours and services apply to the location currently selected. Switch first, then make and save that location's changes.